Terms of Service

Services Provided

We provide professional electrical and related services as described on our website and service listings.

All services are performed based on:

  • Information provided at the time of booking
  • Site conditions at the time of service
  • Applicable local codes and safety standards

Final scope may be adjusted upon technician evaluation.

Scheduling & Appointments

Appointments are scheduled through our online system or directly with our team.

  • Appointment windows may be provided instead of exact times
  • We will make reasonable efforts to arrive within the scheduled window
  • Delays may occur due to prior jobs, traffic, or unforeseen issues

You will receive confirmations and updates via email or SMS when applicable.

Estimates & Pricing

  • Estimates are based on initial information and may change after on-site evaluation
  • Pricing may vary due to:
    • Additional labor
    • Materials required
    • Code compliance adjustments
  • Approval will be requested before proceeding with additional work

All pricing is listed in USD.

Payments

Payment is due upon completion of services unless otherwise agreed.

We accept:

  • Credit/Debit Cards
  • Online payments through our booking system
  • Other approved payment methods

Failure to remit payment may result in:

  • Service interruption
  • Additional fees
  • Collection actions if necessary

Deposits

Certain services may require a deposit to:

  • Secure your appointment
  • Cover material costs
  • Reserve extended labor time

Deposits may be non-refundable depending on scheduling and materials purchased.

Cancellations & Rescheduling

We understand things happen — just communicate.

  • 24+ hours notice: No penalty
  • Less than 24 hours: May be subject to a cancellation fee
  • No-shows: Subject to service call or cancellation fee

Repeated cancellations may result in refusal of future service.

Access to Property

You agree to:

  • Provide safe and clear access to the work area
  • Ensure pets are secured
  • Ensure utilities (power, water, etc.) are accessible if required

If the technician cannot safely perform the work, the appointment may be canceled and a service fee may apply.

Work Conditions & Limitations

We reserve the right to:

  • Refuse unsafe work conditions
  • Stop work if hazards are identified
  • Require code-compliant upgrades before proceeding

All work must meet local electrical and safety regulations.

Warranties

We stand behind our work.

  • Labor warranty: [Insert timeframe, e.g., 30–90 days]
  • Manufacturer warranties apply to parts/materials

Warranty does not cover:

  • Misuse or damage after service
  • Pre-existing conditions
  • Work altered by third parties

Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or incidental damages
  • We are not responsible for issues caused by pre-existing conditions
  • Liability is limited to the value of services performed

Communication

By using our services, you consent to receive:

  • Appointment confirmations
  • Service updates
  • Invoices and receipts

These may be sent via:

  • SMS
  • Email
  • Automated notifications

Use of Customer Portal

Our booking and service system is powered by Housecall Pro.

By using the portal, you agree to:

  • Provide accurate information
  • Not misuse the system
  • Accept automated scheduling and notifications

Changes to Terms

We reserve the right to update these Terms at any time.

Updates will be reflected on this page with a revised date.

Contact Information

For questions regarding these Terms contact us at  heretohelp@bayriseelectric.com